Privacy Policy

Privacy Policy and Personal Information Collection Statement (the "Privacy Statement")

Last Update: 30 March 2013

Please note that this Privacy Statement may be amended from time to time without prior notice. You are advised to check for the latest version on a regular basis. If there is any inconsistency or conflict between the English and Chinese versions of this Privacy Statement, the English version shall prevail.

• Privacy Policy

  Our Pledge

  We are committed to safeguarding the privacy of individuals with respect to personal data. We ensure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong (the “Ordinance”).

  Cookies

  When you visit our web site(s), we will record your visit only and will not collect any personally identifiable information (i.e. information that is about you and identifies you) from you unless otherwise stated. Cookies used (if any) in any part of our web site will not be deployed for collecting personally identifiable information. For your information, Cookies are small computer files that can be stored in web surfers' computers for the purposes of obtaining configuration information and analysing web surfers' viewing habits. They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the web site. You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate certain available functions in our web sites.

  Collection of personal data

  At times, you may be required to give your personal data including, but not limited to, your name, gender, date of birth, identity document number, telephone number, fax number, postal address , e-mail address, credit card information, bank account number, (collectively “personal data”). Refusal to provide such information may deny you of access to certain parts of our web site, or may render us unable to handle any application or request you are making, or may otherwise defeat the objectives of your visit. If you are under the age of 18, consent from your parent or guardian is required before you give us the personal data.

  Use of Personal Data Collected

  Specific purposes for which your personal data may be used are set out in our Personal Information Collection Statement in Part 2 below.

  Retention of Personal Data

  In your dealings with us and for auditing purposes, your personal data and records of your transactions will be kept and retained by us for a reasonable period. Such information will be erased from our system in accordance with our internal policy.

  Access to and Correction of Personal Data

  Under the Ordinance, you have the right to:

  • check whether we hold any of your personal data;
  • access your personal data held by us;
  • require us to correct any personal data which is inaccurate;
  • ascertain our policies and practices established (from time to time) in relation to personal data and the types of personal data held by us.

  If you want to access and/or correct the personal data that you have provided to us, or if you want to ascertain our policies and practices in relation to personal data and the kind of your personal data held by us, please contact our Customer Services Officer in writing either by post or e-mail at :

  By post:

  Golden Promise Travel Agency Company RM 916, 9/F, Tower A, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui East, Kowloon

  By e-mail:

  rewards@goldenpromise.com.hk

  We will respond within 40 days after receiving the request. We may charge you a reasonable fee for each personal data access. However, such fee will be waived if the data access is made for the purpose of correcting your personal data.

  Security

  All personal data you provide to us is secured on our web site with restricted access by authorized personnel only.

• Personal Information Collection Statement

  As a customer of our company or as a visitor of our website(s)#, it may be necessary for you to provide us with your personal data when you apply to us and / or continue to subscribe with us for a service and / or product . If your personal data is incomplete or incorrect, we may not be able to provide or continue to provide services to you. #Our websites means all the websites operating under Golden Promise Travel Agency Company including, but not limited to, www.goldenpromise.com.hk, www.goldenpromise.net.

  We shall keep your personal data confidential at all times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of personal data will be in accordance with the Ordinance and this Privacy Statement.

  We may use and retain the personal data you provided to us for the following purposes and for other purposes as may be agreed between you and us or required by law from time to time:

  • Providing the Services;
  • Subject to your consent, we may use your personal data for marketing the goods and/or services relating to Golden Promise Travel Agency Company and its subsidiary websites and together with services and products from our business partners, advertisers, charity associations and non government organizations (including travel, dining, entertainment, apparel, health & beauty, education, household, transportation, banking, insurance and other consumer products and services and appeals for donation) (irrespective of whether we are remunerated for such marketing activities). We may dispatch to you the promotional information via direct marketing telephone calls, SMS (Short Message Service), e-mail, facsimile, direct mailings etc.;
  • Processing any benefits arising out of or in connection with the Services;
  • Analyzing, verifying and/or checking of your credit, payment and/or status in relation to the provision of the Services;
  • Processing any payment instructions, direct debit facilities and/or credit facilities requested by you;
  • Enabling the daily operation of your account and/or the collection of amounts outstanding in your account in relation to the Services; and
  • Enabling us to comply with our obligations to interconnect or other industry practices.

  If you do not wish to receive direct marketing promotional information from us with respect to the products/services mentioned above, or do not wish us to disclose, transfer or use your personal data for the aforesaid direct marketing purposes , please write or e-mail to our Customer Services Officer at:

  By post:

  Golden Promise Travel Agency Company RM 916, 9/F, Tower A, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui East, Kowloon

  By e-mail:

  rewards@goldenpromise.com.hk